| Package weight ranges |
Metropolitan France (EUR €) |
European Union (EUR €) |
United Kingdom (GBP £) |
| 0 kg - 1 kg |
10,50 € |
19,50 € |
20,00 £ |
| 1,001 kg - 2 kg |
11,80 € |
22,20 € |
22,70 £ |
| 2,001 kg - 5 kg |
15,50 € |
28,60 € |
28,20 £ |
| 5,001 kg - 10 kg |
17,40 € |
47,00 € |
44,20 £ |
How long will it take to receive my order?
The total reception time consists of the preparation time and the transport time by the service provider.
1. Processing Time (Preparation): Orders are manufactured, prepared, and shipped within 5 business days after payment validation.
2. Delivery Times and Global Lead Time:
The times below are expressed in business days and are defined as follows:
-
Transport time: corresponds to the estimated duration of transit, starting from the shipment of your order.
-
Global lead time: includes processing time, manufacturing lead times, as well as shipping logistics.
| Logistics Zone |
Countries Served |
Transport Time |
Global Lead Time |
| Metropolitan France |
France |
2 to 4 business days |
7 to 9 business days |
| European Union (EU) |
Belgium, Germany, Italy, Spain, Portugal, Ireland, Denmark, Sweden, Finland, Poland, Netherlands, Austria. |
2 to 8 business days |
7 to 13 business days |
| United Kingdom |
United Kingdom |
2 to 8 business days |
7 to 13 business days
|
These timeframes apply excluding customs processing and may differ depending on the destination.
How do I know the status of my order processing?
As soon as your package is shipped, you will receive a confirmation email containing a tracking number. This number allows you to track the progress of your order in real-time on the carrier's website or via our dedicated tracking page. If your order shows no updates 2 days after shipping, please contact us at contact@bolvivant.com.
Are there any customs fees to be expected?
No, you will not incur any additional charges upon receipt of your package, regardless of your delivery zone. The price displayed at the time of your order is final. For more information, please consult our Terms of Sale.
-
European Union (including France): Due to the free movement of goods, no customs duties apply. The price paid on the website includes all taxes (VAT included).
-
United Kingdom: All customs duties, import taxes (e.g., VAT), and customs clearance fees are fully covered by Bol Vivant.
Delivery Issues
Damaged package or contents:
-
Visibly damaged package: We recommend that you refuse the package or make specific reservations on the delivery note (e.g., "Open package", "Broken product").
-
Damaged contents: If the item is defective even though the box was intact, send us a claim within 3 business days to contact@bolvivant.com with photos of the merchandise and the packaging. We will immediately open a dispute with the carrier to offer you a solution.
Address error:
Please carefully check your delivery address. If the package is returned to us due to an incorrect or incomplete address provided by you, the re-shipping fees will be at the customer's expense.
