Terms of sale

 

Last updated: June 23, 2026

ARTICLE 1 – SCOPE

These Terms and Conditions of Sale (hereinafter "T&Cs") apply, without restriction or reservation, to all sales concluded by the Seller with buyers ("Customers" or "Customer") wishing to purchase the products offered for sale ("Products") by the Seller on the website bolvivant.com, operated by the company Épaule Carrée SAS. The Products offered for sale on the website are as follows:

  • Zootrope (with interchangeable animation strips)

  • Praxinoscope (with interchangeable animation strips)

The main characteristics of the Products, including specifications, illustrations and indications of dimensions or capacities, are presented on the website bolvivant.com, which the Customer is required to review before placing an order.

The choice and purchase of a Product are the sole responsibility of the Customer.

The Customer declares having read these T&Cs and accepted them by validating their order. Validation of the order by the Customer constitutes unconditional acceptance of these T&Cs.

Seller Identification:

  • Trade name / Brand: Bol Vivant

  • Corporate name: Épaule Carrée, SAS with share capital of €1,200

  • Registered office: 40 Rue Alexandre Dumas, 75011 Paris, France

  • Workshop and return address: 46 Route d'Orsay, 91460 Marcoussis, France

  • SIRET: 897 922 225 00015

  • EU VAT number: FR 57897922225

  • Contact: contact@bolvivant.com

Hereinafter referred to as "Bol Vivant" or "the Seller".

The Products are available for delivery in the following areas:

  • Metropolitan France

  • French Overseas Territories (Guadeloupe, Martinique, French Guiana, La Réunion, Mayotte, Saint-Pierre-et-Miquelon, Saint-Barthélemy, Saint-Martin, Wallis-et-Futuna, French Polynesia and New Caledonia)

  • European Union (Belgium, Germany, Italy, Spain, Portugal, Ireland, Denmark, Sweden, Finland, Poland, Netherlands, Austria)

  • United Kingdom

  • North America (United States, Canada)

Nature and Characteristics of Products

The products offered on bolvivant.com are original creations designed and crafted by hand by the company Épaule Carrée SAS.

Due to this manual and artisanal manufacturing process:

  • Uniqueness: Each piece is unique. The photographs and visuals presented on the website are as faithful as possible but are for illustrative purposes only. Variations in shades, textures or finishes may exist between visuals and the delivered product, particularly due to on-screen colour rendering or the manual application of paints.

  • Weight and Dimensions: Technical data, including product weight indicated on product pages, is provided for guidance only. Minor variations due to materials and artisanal manufacturing may occur.

  • No barcodes: These products are not the result of mass industrial production and therefore do not have barcodes (EAN or GTIN).

The Customer acknowledges and accepts these characteristics inherent to artisanal work, which guarantee the authenticity of the object. The Customer may not rely on these to demand a refund for non-conformity, provided the essential qualities of the product remain unchanged. However, in accordance with Article 7, the Customer retains their right of withdrawal of 14 days if not satisfied with the aesthetic of the product received.

ARTICLE 2 – PRICES AND CURRENCIES

Products are supplied at the prices in force on the website bolvivant.com at the time the order is recorded by the Seller.

2.1 Settlement Currencies by Geographic Area

The Seller has established fixed prices per market. The settlement currency is determined according to the delivery area:

  • Euro (€): France and European Union.

  • Pound Sterling (£ GBP): United Kingdom.

  • US Dollar ($ USD): United States.

  • Canadian Dollar ($ CAD): Canada.

The price displayed in the currency corresponding to the Customer's area is firm, final and contractual. It is not subject to any automatic fluctuating conversion at the time of purchase.

2.2 Taxes and Customs Duties

The conditions governing customs charges vary according to the destination area:

  • European Union (including France): Free movement of goods; no customs duties apply. The price paid on the website is inclusive of all taxes (VAT included).

  • United Kingdom: In practice, for products of French origin, no customs duty generally applies thanks to the EU-United Kingdom trade agreement. Local VAT may however be claimed depending on the case.

  • United States: Import duties and taxes are settled in advance by the Seller, in accordance with current US regulations. No additional charges will be claimed from the Customer upon delivery.

  • Canada: The Customer is considered the official importer and is solely responsible for customs charges upon receipt. Upon arrival of the parcel in Canada, the Canadian Border Services Agency (CBSA) assesses applicable duties and taxes. Canada Post will contact the Customer to collect the amounts due before or at the time of delivery. A handling fee of CA$9.95 is systematically added to each taxed parcel. Taxes vary according to the destination province (GST/HST/PST) and the nature of the products. As the de minimis threshold is CA$20, the vast majority of orders placed on our website will be subject to these charges. We recommend that you take this into account at the time of purchase.

2.3 Invoicing and Payment

The final billing and collection currency is systematically specified before order validation. An invoice is issued for each order and sent to the Customer electronically after receipt of the order. If needed, the Customer may also request it at contact@bolvivant.com.

Only a delivery note, listing the ordered items without any price reference, is enclosed with the parcel.

The amount requested from the Customer corresponds to the total purchase amount, including these charges.

Prices take into account any discounts granted by the Seller on bolvivant.com. These prices are firm and non-revisable during their period of validity, but the Seller reserves the right to modify them at any time outside that period.

2.4 Delivery Charges

Prices do not include processing, shipping, transport and delivery costs. These are calculated according to the packed weight of the parcel and the destination, and are displayed before final order validation.

ARTICLE 3 – ORDERS

The Customer selects the Products they wish to order on bolvivant.com, as follows:

Product Selection (Shopping Cart)

The Customer chooses the Product(s) they wish to purchase and adds them to their cart by clicking "Add to Cart". The Customer may at any time view their cart summary, change quantities or remove Products before validating their order.

Login or Account Creation

To validate their order, the Customer logs in to their personal account if already registered, creates an account for a first order, or proceeds as a guest.

Delivery Choice

The Customer enters or verifies delivery and billing information (names, full addresses and phone numbers), and selects the desired delivery method from those available, taking note of associated lead times and charges.

Summary and T&C Acceptance

A complete order summary is displayed, including the nature of the Products, total price, VAT amount (for Canada, the price is shown excluding local taxes and customs duties) and delivery charges. The Customer must verify the accuracy of the order and has the opportunity to correct any errors. Validating the order implies unconditional acceptance of these T&Cs.

Final Validation and Payment

Final validation is made by clicking "Place order" (or equivalent wording confirming that placing the order involves payment). The Customer is then directed to the secure payment system. The order is considered final and the contract formed upon receipt of payment by the Seller.

Order Confirmation

The Seller acknowledges receipt of the order and payment by sending the Customer, without delay, a confirmation email containing the key order details (order number, Products, price, delivery method and lead time, Seller contact details).

Product offers are valid while visible on the website, subject to stock availability. The sale is only considered valid after full payment of the price. The Customer must verify the accuracy of the order and immediately report any error.

Any order placed on bolvivant.com constitutes the formation of a distance contract between the Customer and the Seller. The Seller reserves the right to cancel or refuse any order from a Customer with whom a payment dispute exists from a previous order.

The Customer may request cancellation of their order at any time until it has been handed to the carrier. Once shipped, cancellation is no longer technically possible. In that case, the Customer must wait for receipt of the parcel to exercise their right of withdrawal and request a refund, in accordance with Article 7.

ARTICLE 4 – PAYMENT CONDITIONS

Payment is due in full at the time the order is placed. Payment is made via secure payment through the following means:

  • Bank cards: Visa, Mastercard, American Express, CB.

  • Digital wallets: Apple Pay, Shop Pay, PayPal.

All transactions are fully secured and encrypted by our approved payment providers. Bol Vivant never has access to your banking details at any time.

Payments made by the Customer are only considered final upon effective receipt of the amounts due by the Seller. The Seller shall not be required to deliver ordered Products if the Customer has not paid the price in full under the conditions stated above.

ARTICLE 5 – DELIVERIES

Summary: Delivery lead times break down as follows (in accordance with our Shipping Policy):

  • Processing lead time (preparation/manufacturing): 5 business days.

  • Transport lead time: varies by area (2–4 business days for France, 2–8 business days for international).

  • Delay: if Products have not been delivered within 30 days of the indicative delivery date (excluding force majeure), the Customer may request cancellation of the sale in writing.

  • Claims: the Customer has 3 business days after receipt to report transport damage to contact@bolvivant.com with supporting photographs.

5.1 Origin of Shipment

All orders placed on the Website are prepared and shipped directly from our workshop located in the Île-de-France region at 46 route d'Orsay, Marcoussis 91460 (France). This local dispatch guarantees optimal traceability and compliance with the processing and shipping lead times detailed in the following articles.

5.2 Delivery Lead Times

Deliveries take place within the following indicative average lead times (not including our 5-business-day manufacturing time):

  • 2 to 4 business days for Metropolitan France.

  • 2 to 8 business days for the rest of Europe (EU and United Kingdom).

  • 5 to 10 business days for the United States.

  • 5 to 8 business days for Canada, subject to customs clearance times.

Exact lead times by geographic area (France, EU, International) are specified and available on the "Shipping Policy" page of the Website. Delivery constitutes the transfer to the Customer of physical possession or control of the Product. Unless there are exceptional circumstances or a Product is unavailable, ordered Products will be delivered in a single shipment.

5.3 Delivery Delays and Cancellation

The Seller undertakes to make every effort to deliver the ordered Products within the lead times specified below.

If the ordered Products have not been delivered within 30 days of the indicative delivery date, for any reason other than force majeure or the Customer's own actions, the sale may be cancelled at the Customer's written request under the conditions set out in Articles L 216-2, L 216-3 and L 241-4 of the French Consumer Code. Amounts paid by the Customer will be refunded no later than fourteen days following the date of cancellation, excluding any compensation or deduction.

5.4 Carriers and Delivery Methods

Our deliveries are primarily handled by Colissimo (La Poste) with tracking.

  • Delivery in France: by default to the letterbox or handed directly depending on format.

  • International delivery (EU, UK, North America): delivery is made by signature or according to local procedures. Once the parcel arrives in the destination country, it is handled by the national postal service (Royal Mail in the United Kingdom, USPS in the United States, Canada Post.)

5.5 Product Inspection and Claims

The Customer is invited to check the condition of the packaging and the contents of their parcel upon delivery.

  • Transport damage: in the event of visible damage (open parcel, crushed, broken product), we strongly recommend that the Customer make precise reservations on the carrier's delivery note and notify Bol Vivant's Customer Service by email at contact@bolvivant.com within three (3) business days. This prompt notification allows us to exercise our recourse against the carrier.

  • Legal Guarantees: in accordance with the law, this reporting period for transport does not in any way affect the benefit of legal guarantees (legal guarantee of conformity and guarantee against hidden defects). If the product has a defect unrelated to transport, the Customer has two (2) years from delivery to act, in accordance with Article 8 of these T&Cs.

5.6 Transfer of Risk

The transfer of risks of loss and deterioration shall only take place when the Customer physically takes possession of the Products. Products therefore travel at the Seller's risk and peril, except where the Customer has chosen the carrier themselves. In that case, risks are transferred at the time the item is handed to the carrier.

ARTICLE 6 – TRANSFER OF OWNERSHIP

Transfer of ownership of the Products from the Seller to the Customer shall only take place after full payment of the price by the Customer, regardless of the delivery date of said Products.

ARTICLE 7 – RIGHT OF WITHDRAWAL AND RETURNS

Summary: In accordance with the law, the Customer has 14 days from receipt to exercise their right of withdrawal.

  • Return possible within 14 days (product new, in original packaging).

  • Return shipping costs are the sole responsibility of the Customer.

  • Restocking fees: no restocking fee applies.

7.1 Withdrawal Period

In accordance with the legal provisions in force, the Customer has fourteen (14) days from receipt of the Product to exercise their right of withdrawal with the Seller, without having to justify their reasons or pay any penalty. If the deadline falls on a Saturday, Sunday or public holiday, it is extended to the next business day.

7.2 Notification Procedures

To exercise their right of withdrawal, the Customer must inform the Seller of their decision by an unambiguous statement (for example by email or via our Contact form).

7.3 Return of Products

The Customer must return the Product to the Seller without undue delay and, at the latest, within fourteen (14) days following communication of their decision to withdraw.

  • Condition of product: Products must be returned in their original condition and complete (packaging, accessories, instructions...) allowing resale as new. The Customer's liability may only be engaged with respect to depreciation of the item resulting from handling beyond what is necessary to establish the nature, characteristics and proper functioning of the Product.

  • Return costs: in accordance with Article L221-23 of the French Consumer Code, return costs are the sole responsibility of the Customer.

7.4 Refund

The Seller refunds the Customer for the total amount paid, including initial delivery charges. The refund will be made using the same payment method used by the Customer for the initial transaction, unless the Customer expressly agrees to another method. The Seller may defer the refund until the Products have been recovered or until the Customer has provided proof of shipment.

7.5 No Restocking Fees

No administrative or restocking fee will be charged by the Seller for a return compliant with the present provisions.

ARTICLE 8 – LEGAL GUARANTEES

Summary: All our products benefit from:

  • The legal guarantee of conformity (2 years from delivery).

  • The guarantee against hidden defects (2 years from discovery of the defect).

  • Coverage: in the event of a proven defect, Bol Vivant will replace or refund the product. In this specific case (defect/error), Bol Vivant covers return costs by sending a prepaid label.

  • Artisanal note: the handmade nature of our products involves slight variations in finish which do not constitute a conformity defect.

The Products supplied by the Seller benefit from:

  • The legal guarantee of conformity, for Products that are defective, damaged or do not match the order.

  • The legal guarantee against hidden defects arising from a material, design or manufacturing defect affecting the delivered products and rendering them unfit for use.

Legal Guarantee Provisions

Article L217-4 of the French Consumer Code: "The seller is required to deliver goods conforming to the contract and is liable for any lack of conformity existing at the time of delivery. They are also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when these were their responsibility under the contract or were carried out under their supervision."

Article L217-5 of the French Consumer Code: "The goods conform to the contract: 1. If they are fit for the purpose usually expected of similar goods and, where applicable: if they correspond to the description given by the seller and possess the qualities the seller presented to the buyer in the form of a sample or model; if they present the qualities a buyer can legitimately expect given public statements made by the seller, the manufacturer or their representative, particularly in advertising or labelling; 2. Or if they present the characteristics jointly defined by the parties or are fit for any special purpose sought by the buyer, communicated to the seller and accepted by the latter."

Article L217-12 of the French Consumer Code: "Actions resulting from a lack of conformity are time-barred two years from delivery of the goods."

Article 1641 of the French Civil Code: "The seller is bound by the guarantee for hidden defects in the item sold which render it unfit for its intended use, or which so diminish that use that the buyer would not have purchased it, or would have paid a lower price, had they known of them."

Article 1648, paragraph 1 of the French Civil Code: "Action resulting from latent defects must be brought by the buyer within two years of discovery of the defect."

Article L217-16 of the French Consumer Code: "When the buyer asks the seller, during the term of the commercial guarantee granted upon acquisition or repair of a movable item, for a repair covered by the guarantee, any period of immobilisation of at least seven days is added to the remaining guarantee period. This period runs from the buyer's request for intervention or from the item being made available for repair, if later than the request for intervention."

To assert their rights, the Customer must inform the Seller in writing (by email) of the non-conformity of the Products or the existence of hidden defects from the time of their discovery.

The Seller will refund, replace or repair the Products or parts under guarantee found to be non-conforming or defective. Shipping costs will be refunded on the basis of the invoiced rate. Under the legal guarantee of conformity, all return costs and any exchange product shipping costs will be fully borne by the Seller via a prepaid label.

Refunds, replacements or repairs of Products found to be non-conforming or defective will be carried out as soon as possible and no later than 30 days following the Seller's confirmation of the non-conformity or hidden defect. This refund may be made by bank transfer or bank cheque.

The Seller's liability shall not be engaged in the following cases:

  • Non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to verify.

  • Misuse, use for professional purposes, negligence or failure to maintain on the part of the Customer, as well as normal wear and tear of the Product, accident or force majeure.

The photographs and graphics presented on the website are not contractual and shall not engage the Seller's liability. The Seller's guarantee is, in all cases, limited to the replacement or refund of non-conforming or defective Products.

ARTICLE 9 – PERSONAL DATA (GDPR)

Summary: Data collected (name, address, email) is necessary for order management and delivery.

  • Controller: Bol Vivant

  • Sub-processors: Carriers, Payment providers, Shopify.

  • Rights: the Customer may exercise their access, rectification or deletion rights by writing to contact@bolvivant.com.

For more information on the processing of your data, please consult our Privacy Policy.

The Customer is informed that the collection of their personal data is necessary for the Seller to sell Products and transmit them to third parties for delivery purposes. This personal data is collected solely for the performance of the sales contract.

The Customer is further informed that the collection of their personal data is also necessary for the following purposes:

  • Customer Relationship Management (CRM) and After-Sales Service: to handle information requests, complaints, returns (right of withdrawal) and the application of legal and contractual guarantees. Justified by the need to perform the sales contract (including after-sales service) and comply with legal obligations (guarantees).

  • Direct marketing and loyalty (Newsletter): to send commercial information about Products, new products or promotional offers, only if the Customer has consented. Based on the Customer's consent (tick box when subscribing to the newsletter or placing an order) or, in some cases, on our legitimate interest (for communications about similar products already purchased, where permitted by law).

  • Website improvement and performance analysis (Statistics): to measure audience and website usage (page views, user journey, etc.) in order to improve the customer experience, website performance and product offering. Based on our legitimate interest (ensuring proper technical functioning of the website and continuous service improvement) or, if the tool uses non-essential cookies, on the user's consent.

9.1 Collection of Personal Data

The personal data collected on bolvivant.com is as follows:

  • Product orders: first names, surnames, postal address and email address (in addition to payment data), phone number for deliveries.

  • Payment: the website records financial data relating to the Customer's bank account or credit card.

9.2 Recipients of Personal Data

Personal data is used by the Seller and its sub-processors for the performance of the contract and to ensure the effectiveness of the sale and delivery of Products. Sub-processor categories include:

  • Transport providers

  • Payment providers (banks, Apple Pay, Shop Pay, PayPal, etc.)

  • Shopify

9.3 Data Controller

The data controller is the Seller, within the meaning of the Data Protection Act and, from 25 May 2018, Regulation 2016/679 on the protection of personal data.

9.4 Limitation of Processing

Unless the Customer expressly agrees, their personal data is not used for advertising or marketing purposes.

9.5 Data Retention Period

The Seller will retain the collected data for a period of 5 years, covering the limitation period for contractual civil liability.

9.6 Security and Confidentiality

The Seller implements organisational, technical, software and physical security measures to protect personal data against alteration, destruction and unauthorised access. However, the internet is not a completely secure environment and the Seller cannot guarantee the security of transmission or storage of information on the internet.

9.7 Exercise of Customer Rights

Under applicable personal data regulations, Customers and users of bolvivant.com have the following rights:

  • They may update or delete their data by contacting us at: contact@bolvivant.com

  • They may exercise their right of access to their personal data by writing to the address indicated above.

  • If personal data held by the Seller is inaccurate, they may request that it be updated by writing to the address indicated above.

  • They may request deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated above.

  • They may also request portability of data held by the Seller to another provider.

  • Finally, they may object to the processing of their data by the Seller.

These rights, insofar as they do not conflict with the purpose of the processing, may be exercised by sending a request by post or email to the Data Controller at the contact details indicated above. The Data Controller must provide a response within a maximum of one month. Any refusal must be justified.

The Customer is informed that in the event of refusal, they may lodge a complaint with the CNIL (3 place de Fontenoy, 75007 Paris) or take legal action.

The Customer may be invited to tick a box agreeing to receive informational and promotional emails from the Seller. They may always withdraw this consent at any time by contacting the Seller (see contact details above) or by following the unsubscribe link.

ARTICLE 10 – INTELLECTUAL PROPERTY

The content of bolvivant.com is the property of the Seller and its partners and is protected by French and international intellectual property laws. Any total or partial reproduction of this content is strictly prohibited and may constitute an act of infringement.

ARTICLE 11 – APPLICABLE LAW

These T&Cs and the transactions arising therefrom are governed by and subject to French law. These T&Cs are drafted in French. In the event of translation into one or more foreign languages, only the French text shall prevail in the event of a dispute.